Inclusions & Exclusions:

Useful Tips Before Booking:

• Anything not mentioned in inclussion.
• If your flights involve a combination of different airlines, you may have to collect your luggage on arrival at the connecting hub and register it again while checking in for the return journey to your origin.
• For queries regarding cancellations and refunds, please refer to our Cancellation Policy.

Cancellation Policy & Airline Cancellation Policy:

Land Package:

If the tour is canceled for any reason what-so-ever the following cancellation charges will apply:

Cancellation procedure for land package:

• Cancellation due to any change in destination status including but not limited to altogether non-operational due to any such guideline/ SOP, iYaatra.com shall not be held responsible. Cancellation charges will be as per the cancellation policy of hotel, transporter and any other service provided involved in the particular booking.
• If you wish to cancel your land package send us an email at update@iYaatra.com (Mail to be sent between 10:00 Am to 5:00 Pm on a working day, mails received after 5:00 Pm will be actioned on next working day).

Points to be noted on the cancellation policy:

• The cancellation amount is deducted but not limited to the cancellation policy advised above, In addition, there may be additional cancellation charges as applied by the contractors/ service provider in case the amount exceeds the cancellation charges applied by iYaatra.com
• For dynamic/non-refundable hotels/services like Taj Hotels, ITC Hotels, Oberoi Hotels, ferry tickets, water activities etc, the iYaatra.com cancellation policy may not be applicable and 100% cancellation might be applicable from the time of confirmation.
• Any change in the arrival date contractors/ service provider may apply cancellation charges depending on the time of the request.
• iYaatra.com reserves the right to change the cancellation policy without any prior notice depending on the travel date & destination.

Flight booking:

• All flight bookings made on iYaatra.com are subject to cancellation charges levied by the airline in addition to iYaatra.com cancellation as specified herein below, which may vary by flight and booking class. You may note that some of such bookings may be non-refundable as per the respective airlines' policy.
• You are strongly advised to keep a close watch on guidelines/SOP etc issued by various Central/ State/ Country specific governments/authorities for air travel during COVID 19 relating to your travel destination.

Cancellation procedure subject to change as per airlines' cancellation policy

• Cancellation due to any change in flight schedule including but not limited to altogether suspension of flight due to any such guideline/ SOP, iYaatra.com shall not be held responsible. Cancellation charges will be as per the cancellation policy of airlines and/or any other service provided involved in the particular booking.
• You are strongly advised to keep a close watch on guidelines/SOP etc issued by various Central/ State/ Country specific governments/authorities for air travel during COVID 19 relating to your travel destination.
• If you wish to cancel your air tickets 48 hours before your scheduled flight departure, contact the airline directly or send us an email at update@iYaatra.com (Mail to be sent between 10:00 Am to 5:00 Pm on a working day, mails received after 5:00 Pm will be actioned on next working day).
• For cancellation within 48 hours before departure, you'll need to contact the airline directly to get your reservation canceled. For cancellation requests within 48 hours before departure, iYaatra.com will not be able to provide 100% assistance for these cancellation requests.

Points to be noted on the cancellation policy

• For some airlines, cancellation needs to be made at least 48 hrs before departure. Failing to do so, may result in being a No-Show, iYaatra.com will not be responsible in case the airline denies making any changes or cancellations if the above-mentioned timeline is missed.
• For flight booking confirmed on special fare, promotional fare and fixed departure fare is non-refundable or attract high cancellation charges as per airlines terms and conditions.
• iYaatra.com is merely a facilitation platform providing easy and convenient access to reservations. Due to the volatile nature of the aviation industry, airlines may delay and default in the refund of tickets.
• iYaatra.com shall be able to process customer refunds against flight tickets cancellations only if the same has been refunded by the respective airline/supplier. In the event an airline discontinues its operations, iYaatra.com will not be accountable for any customer refunds wherein the same has not been refunded by the airline.
• iYaatra.com shall be able to process customer refunds against flight tickets cancellations only if the same has been refunded by the respective airline/supplier. In the event an airline discontinues its operations, iYaatra.com will not be accountable for any customer refunds wherein the same has not been refunded by the airline.
• All cancellations requests are valid only when communicated in writing to iYaatra.com by email of the traveler from which booking is made and upon confirmation of the same in writing by iYaatra.com, For any cancellation request, our contact address is update@iYaatra.com
• The amount is deducted but not limited to the cancellation policy advised above, In addition, there may be additional cancellation charges as applied by the airline/service provider in case the amount exceeds the cancellation charges applied by iYaatra.com
• Bookings are non-transferable, if requested will be considered as fresh booking, and cancellation charges on the existing booking will be applicable.
• Any change in departure/arrival date may have cancellation charges depending on the type & time of the request.
• iYaatra.com reserves the right to change the cancellation policy without any prior notice depending on the travel date & destination.
• For dynamic/non-refundable flights iYaatra.com cancellation policy may not be applicable and 100% cancellation will be applicable from the time of confirmation.
• In case the trip is being canceled by the traveler or iYaatra.com due to natural calamity, government orders, strike, curfew, etc. cancellation policy would be applicable based on cancellation terms offered by the airlines or any service provider of iYaatra.com
• The traveler agrees that iYaatra.com being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of iYaatra.com in such events will be to refund the booking amount subject to receipt from the airlines or any service provider.
• There can be exceptional circumstances where airlines may be unable to honour the confirmed bookings due to various reasons like business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations, etc, or any other reason beyond the control of iYaatra.com, If iYaatra.com has advance knowledge of any such situations where dishonour of bookings may happen, it will make its best efforts to provide a similar alternative to the traveler or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective airlines/service provider. The traveler agrees that iYaatra.com being merely a facilitator of the services and products booked, cannot be held responsible for any such circumstance. The traveler also agrees to pay the extra cost arising due to such circumstances for the trip continuity.
• Traveler's need to keep a check on the flight timings and movement as they are quite dynamic in nature and might be subject to frequent changes from the service provider. We advise you to check 72 hours prior to your flight departure on possible changes in flight timings and booking status.
• By paying the advance payment traveler confirms that he/she have read and accepted all above terms & conditions and Policies of iYaatra.com